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Frequently Asked Questions

  • Q: What is your refund/return policy?
    Because our product is categorized as food, we do not accept product returns, but value our customers’ satisfaction and will issue replacements/refunds on a case by case basis. For direct inquiries, please email us at
  • What are the shipping time frames and rates?
    Nationwide Standard - 2 to 3 business days - $10 Express - 1 to 5 business days - $25 International Tracked Shipping to the rest of the World* - 10 to 25 business days - $40 Please note that these are only a guide and may differ between countries. Although we do ship next business day local postal delays may occur. Please keep an eye on your parcel's progress with the tracking information provided. Please contact us if you have any trouble tracking your parcel. We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen.
  • Do you ship worldwide?
    Yes, we do ship worldwide. However, we currently do not ship to the following countries as we believe the postal service is unreliable and inconsistent. - Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen We like to offer our customers the best possible service, if local postal companies don’t meet our standards then we don’t see it as acceptable to offer our customers inferior service. From previous experience, we have found that many of the packages do not arrive with customers at all. Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
  • Can I drink coffee during a herbal detox ?
    We recommend you give up coffee during your detox and while completing our program. Coffee is very acidic and dehydrating, and caffeine is taxing on our detox organs, such as the liver and kidneys. A decaf coffee does not contain caffeine, it is still acidic and dehydrating, and the caffeine is usually extracted with chemical solvents. Coffee is not considered part of the daily-recommended water intake – quite the opposite, in fact. Coffee actually dehydrates our bodies due to the diuretic effects (increased urine output) and so result in a higher water intake. For every cup of coffee we have, we need to drink two glasses of water to replenish the water lost due to the diuretic effects of caffeine. Don’t ignore the signs of dehydration. A lack of water usually manifests itself as a prevalent thirst, constipation, dry and cracked skin, headaches and/or fatigue. If you’re feeling thirsty, it means your body is already dehydrated and you have probably spent a while fending off tiredness, a headache or an inability to concentrate. When we are stressed, we tend to recognise thirst later than we usually would, so pay even more attention to your water intake if you find yourself in a stressful situation.
  • How does weight loss Tea work?
    The Preworkout Tea works to increase your metabolism (thermogenesis) and keep you fuller longer (delays gastric emptying which is how frequently your stomach empties itself into the intestines) and the Stomach Detox Tea acts to cleanse the digestive system meaning you don’t just lose water weight, but you can also absorb the nutrients in your foods better (the intestines/ colon actually where the most nutrition absorption occurs, not in the stomach) Our detox blends works in conjunction with our Herbal Detox Program was developed by health professionals to help you boost your desired results. We believe you can achieve anything if you have access to the right information.
  • Why am I constipated?
    Usually, the cause of constipation is an unbalanced diet, dehydration and/or lifestyle. In some cases medication or surgery causes constipation. Common contributors to constipation include: - Insufficient fibre. Fibre acts as a gentle broom to sweep the digestive tract, and also feeds friendly bacteria. The fibre in peas, beans, lentils and nuts is particularly helpful. - Lack of friendly bacteria. The overuse of antibiotics and some other medications can kill off friendly bacteria. Excessive hygiene also reduces recolonization of the intestines with fresh good bacteria. These bacteria, also known as lactic bacteria, break down fibre which then feeds and strengthens the cells making up the intestinal walls. They also stimulate peristalsis, the wave-like movement of the intestinal muscles. Live yoghurt, live sauerkraut and live kimchi all provide lactic bacteria. - Excessive animal food: meat, cheese, fish. Although these are all beneficial in a balanced diet, in excess they can act like glue and clog up the passages. - Insufficient water. Water is the most important lubricant for the gastrointestinal tract. - Insufficient exercise. Movement makes everything work better including digestion and elimination. If you are experiencing constipation symptoms while consuming the your herbal blends please discontinue.
  • How does the laxative effect work?
    The Stomach Detox and Tummy Tea includes Senna, which contains hydroxyanthracene glycosides which has a laxative effect. It is important to stay well hydrated throughout drinking these teas and are getting enough electrolytes. Dehydration will not aid your health or weight loss journey! We strongly recommend the use of an electrolyte supplement such as 'gastrolyte' (coconut water is a great natural alternative) for the duration of your detox. While the Morning Cleanse should not produce a laxative effect, again ensure that you have access to a toilet during the day until you know how your body reacts to the SkinnyMe Teatox. As everybody’s digestive system works a little differently the laxative effect tends to vary slightly for every individual. Try them out weaker (by only consuming half of the reccommend dose) then increasing your consumption, depending on your body and how you have reacted to the tea. We recommend drinking the Tea before bed, as the tea takes approximately 8 - 12 hours to take effect. This means you get up in the morning and got to the toilet as you usually would - easy as that! If you're still worried about it affecting your day-to-day tasks just wait and use them on the weekend or on a day you're free first to see how they affect you.
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